Welcome to the Interwell Health text messaging program. This service helps you with reminders, health tips, and updates about your kidney care. These messages may include protected health information (PHI). Interwell Health works hard to protect your privacy, but there is a chance that someone else could see the messages. By joining this texting program, you understand this risk and agree to receive messages that may include PHI. They may include texts or pictures. Standard message and data rates may apply based on your mobile plan.
By signing up, you agree to get text alerts sent automatically to your phone. You confirm you are at least 13 years old.
All messages from Interwell Health will come from number 69379 and will start with “Interwell: ” so you know they’re from us, your trusted partner in kidney care.
Message frequency
How often you get messages depends on your level of care. Most people receive 2 to 6 messages a month. However, you might get more during special times, like after a hospital stay or when you join a new program.
Need help?
For additional information, you can:
- Visit Interwellhealth.com/360
- Call 1-888-233-9499 (TTY 711), 9 a.m.–8 p.m. ET, Monday–Friday.
- If you are in Puerto Rico, please call us at 1-939-475-1813, 8 a.m.–5 p.m. AT, Monday–Friday.
If you have a medical emergency, please call 911 right away.
How to stop messages
- To stop getting texts, text STOP to 69379. You will get a message confirming you are unsubscribed.
- If you want to start receiving messages again, call 1-888-233-9499 to sign up for text messages.
Our Promise to Protect Your Privacy
We take your privacy seriously. Please visit our website to read our privacy policy.
Frequently asked questions
Q: What kind of messages will I get?
A: You’ll get messages like appointment reminders, check-ins from your care team, health tips, or info about new services.
Q: How do I stop the messages?
A: Just reply STOP to unsubscribe. If you want to start again, call 1-888-233-9499 to sign up for text messages.
Q: What happens if I reply to a message?
A: Most messages are one-way, so replies may not be seen. For more help, visit Interwellhealth.com/360, or call 1-888-233-9499 (TTY 711), 9 a.m.–8 p.m. ET, Monday–Friday. If you are in Puerto Rico, please call us at 1-939-475-1813,8 a.m.–5 p.m. AT, Monday–Friday. For emergencies, call 911.
Q: Will it cost me anything?
A: Standard message and data rates may apply based on your mobile plan.
Q: What carriers support this service?
A: Most U.S. and Canadian cellphone providers, including AT&T, Sprint, T-Mobile®, Verizon Wireless, and others, support our service. T-Mobile is not responsible for delayed or undelivered messages.
Supported carriers
AT&T, Sprint, T-Mobile®, Verizon Wireless, Boost, Cricket, MetroPCS, U.S. Cellular, Virgin Mobile, Google Voice, ACS Wireless, Advantage Cellular (DTC Wireless), Appalachian Wireless, Atlantic Tele-Network International (ATN), Bandwidth, Bluegrass Cellular, Buffalo Wireless, CableVision, Carolina West Wireless, Cellcom, Copper Valley, C-Spire Wireless (formerly Cellsouth), Cellular One of East Central Illinois, Chariton Valley Cellular, Cross (dba Sprocket), Duet IP, Element Mobile, EpicTouch, GCI Communications, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri Cellular), i Wireless (IOWA Wireless), Illinois Valley Cellular, Immix (Keystone Wireless / PC Management), Inland Cellular, Mobi PCS (Coral Wireless LLC), Mosaic, MTA Communications, MTPCS / Cellular One (Cellone Nation), Nex-Tech Wireless, Panhandle Telecommunications, Peoples Wireless, Pine Belt Wireless, Pine Cellular, Pioneer, Plateau, Revol Wireless, RINA, SI Wireless/Mobile Nation, SouthernLinc, SRT Wireless, Thumb Cellular, Union Wireless, United, Viaero Wireless, West Central Wireless, Leaco, Nemont/Sagebrush. T-Mobile is not liable for delayed or undelivered messages.